Union Street Bistro & Bakery
35 Union St, Easthampton, MA 01027, USA
Hours
| Monday | 10:00 AM - 3:00 PM |
|---|---|
| Tuesday | 10:00 AM - 3:00 PM |
| Wednesday | 10:00 AM - 3:00 PM |
| Thursday | 10:00 AM - 3:00 PM |
| Friday | 10:00 AM - 3:00 PM |
| Saturday | 10:00 AM - 3:00 PM |
Photos
Reviews
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Lynne V
★ 5My partner and I sat on the back patio and shared the spicy tuna melt special. It was possibly the best tuna sandwich I've ever had at a restaurant. Service was efficient; we will definitely be back.
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john fraize
★ 5I had the Rachel sandwich and it was delicious
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Abigail Whittier
★ 5Unassuming lunch spot with a great menu full of delicious dishes. Service is also good. Easthampton really needed this kind of place that offers a wide variety of food, coffee, and other drinks.
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Karima Rizk
★ 3Pros: Good food, great desserts, nice patio, and talented local owner.
Cons: Long waits, poor communication, poor waitstaff customer service, customers are charged 3% merchant services fee on top of bill when paying with a debit or credit card.
Specific complaint leading to this post:nnCalled in a takeout order of a bowl of soup and drink. Upon arriving, ordered the 2-slice Chicago pizza special and waffle fries for my daughter. This was a takeout order, not a sit-down meal. It took over **30 min** for the order to be ready.
The reasons for the late service were:n1. Chicago pizza takes a while to heat up (@15 min check in).n2. We’re slammed. (@ 30 min check-in).
A 30 min wait may be appropriate for a sit-down meal, but not for a takeout order placed at the counter. Numerous other takeout and door dash orders came and went while we waited.
Appropriate customer service responses would have been:n1. Apologize for late service, check in with me as customer to acknowledge the problem.n2. Warn customer ahead of time if you are “slammed” or understaffed.n3. Refund portion of meal to make it right.
Finally, I’m attaching a photo of the 2 slices of pizza, which IMO should not take 30 min to reheat.
I will not return here, which is a shame, because the local owner has worked hard to build her business and I’ve been a longtime customer. However, repeated long delays (not first time), poor communication from wait staff, and not taking responsibility for their poor customer service has made coming here a bad experience I do not want to repeat. -
Dianna Bartel
★ 5A great little gem. Chicken soup was hearty, spicy tuna melt was incredible. Will definitely be back.